Patient Experience Champions Featured in ACCESS - Ambulatory Care Network Newsletter
Patient Experience Champions met on February 5, 2016 to coordinate the Department of Health Services’ (DHS) Customer Service efforts… READ MORE
WERC’s Customer Service Model Highlights This Month’s Fast Facts
DHS Rolls Out Customer Service Model By Michael Wilson A patient may not remember a lab result… READ MORE
WERC is a labor / management partnership between DHS and SEIU, Local 721. Our goal is to help ensure that DHS and partnering facilities have a skilled workforce to deliver high quality patient care and that workers can attain the skills and credentials necessary to qualify for high-demand positions and growth occupations.
We are currently facilitating workshops for the Electronic Health Records rollout, Customer Service, and programs to train Community Health Workers. Each course offering has different criteria for participation so please read the instructions listed under each course and contact us with any questions or concerns.
See and hear testimonials and profiles from past participants.